Thank you for shopping at Yash Creative Art. We take immense pride in offering handcrafted artworks, including “canvas paintings,” “pencil sketches,” “wall paintings,” “digital photographs,” “couple & family sketches,” “miniature art,” “acrylic creations,” “wooden frames,” and “customized digital clocks.”
Our goal is to ensure complete customer satisfaction. If you are not entirely satisfied with your purchase due to damage or an error on our part, we are here to help.
1. Product-Specific Return & Refund Guidelines
Canvas Paintings
If your canvas painting arrives damaged or defective, you may request a refund or replacement within 7 days of delivery.
Pencil Sketches
As each pencil sketch is a unique, handcrafted artwork, we only offer refunds or replacements in cases of damage or incorrect delivery.
Wall Paintings
For wall paintings, customers may request a refund or replacement if the product is defective or not as ordered, within 7 days of receipt.
Acrylic Creations
If your acrylic photo frame or creation is delivered broken or scratched, we will offer a replacement or refund based on your preference.
Wooden Frames & Paintings
In the event of damage or quality issues with wooden paintings or frames, you are eligible for a refund or replacement within 7 days.
Miniature Art, Couple & Family Sketches, Digital Photographs, Customized Digital Clocks
Due to the personalized and handcrafted nature of these products, refunds are only available in the case of:
- Damaged artwork
- Wrong product delivered
Customized items (name, design, or special requests) are non-refundable unless damaged during shipping or incorrectly produced.
2. Refund Eligibility
- Refunds are available only for items that are defective, damaged, or wrongly delivered.
- Requests must be made within 7 days of delivery.
- Refunds will not be granted for:
- Change of mind or personal dislike.
- Used or altered products.
- Delivery failures due to incorrect address.
- Fully customized products.
3. Refund Request Process
To initiate a refund or replacement:
- Contact our Customer Support team at [Your Contact Email/Phone].
- Provide the following details:
- Order number
- Clear photographs of the product
- Description of the issue
Our support team will assess your request and notify you of the approval or rejection of your refund/replacement.
4. Refund Timeline
- Once approved, refunds will be processed within 7–10 working days.
- The amount will be returned via the original payment method used during purchase.
5. Legal & Proof Requirements
In order to maintain transparency and protect both customer and seller rights:
- Customers may be asked to share proof of damage (photo/video).
- We reserve the right to reject claims that do not meet the above criteria.
Contact Us
For refund requests or any queries, please reach out to our customer service:
📧 Email: yashart229@gmail.com
📞 Phone: +91996496881
🌐 Website: www.yashcreativeart.in/contact